Price
How much do Salesforce Flex Credits cost?
Independent analysis, not affiliated with or endorsed by Salesforce. Built on 16 Salesforce pages, each cited below and checked on 25 Oct 2026.
Quick answer
LiveLast verified 25 Oct 2026
Salesforce lists Flex Credits at $500 per 100,000 credits, $0.005 a credit, sold in packs of 100,000. An Agentforce action uses 20 credits ($0.10 at list), a voice action 30. You can pre-purchase, pre-commit or pay as you go; unused credits never roll over, and your contracted Usage Rate can be lower than list.1–4
One pack, rung by rung
| Unit | Credits · at list | Note |
|---|---|---|
| A pack | 100,000 credits · $500 | Packs of 100,000 credits |
| Help Agent resolution | 400 credits · $2.00 | 250 a pack |
| Voice minute | 60 credits · $0.30 | 1,666 a pack |
| Voice action | 30 credits · $0.15 | 3,333 a pack |
| Agentforce action | 20 credits · $0.10 | 5,000 a pack |
| Advanced prompt per 2,000 tokens | 16 credits · $0.08 | 6,250 a pack |
| Standard prompt per 2,000 tokens | 4 credits · $0.02 | 25,000 a pack |
| Basic prompt per 2,000 tokens | 2 credits · $0.01 | 50,000 a pack |
| One credit | 1 credit · $0.005 |
Source. Salesforce's Flex Credits rate card and pricing page. Dollars are credits × $0.005, the list price per credit; your Usage Rate may be lower. Bars on a log scale: each step right is ten times the credits. Last verified 25 Oct 2026
What a credit buys
A Flex Credit is a unit of consumption, not a license. Salesforce lists it at $500 per 100,000 credits, $0.005 each, sold in packs of 100,000; its own calculator rounds estimates to the nearest pack.1,2,5
Usage is priced by counting events against a rate card. An agent action is 20 credits however many tokens it processes, $0.10 at list; a voice action is 30, $0.15. Embedded AI that calls a model directly is billed per 2,000-token block instead: 2, 4 or 16 credits by tier.3,6
The rate card changes. Salesforce has issued nine versions since September 2025 and may update usage types and multipliers, with notice to billing contacts; agent action rates have been the same on every version.3,7
What you pay per credit is the Usage Rate on your Order Form. Salesforce publishes no volume-discount schedule and no minimum purchase beyond the pack; pay-as-you-go is billed at list.4,8
What each meter costs
Every meter on Salesforce's current rate card, in credits, with one unit priced at list.
| Meter | Rate | At list | Status |
|---|---|---|---|
| Flex Credits1 | $500 per 100,000 credits | $0.005 per credit | Live |
| Agentforce action3 | 20 credits per action | $0.10per action | Live |
| Custom action3 | 20 credits per action | $0.10per action | Live |
| Voice action3 | 30 credits per voice action | $0.15per voice action | Live |
| Voice minute (Voice Minutes SKU)9 | 60 credits per minute | $0.30per minute | Live |
| Action in a sandbox3 | 16 credits per action | $0.08per action | Live |
| Starter Prompt (your own model)3 | 2 credits per Starter Prompt (per 2,000 tokens) | $0.01per 2,000 tokens | Live |
| Basic Prompt3 | 2 credits per Basic Prompt (per 2,000 tokens) | $0.01per 2,000 tokens | Live |
| Standard Prompt3 | 4 credits per Standard Prompt (per 2,000 tokens) | $0.02per 2,000 tokens | Live |
| Advanced Prompt3 | 16 credits per Advanced Prompt (per 2,000 tokens) | $0.08per 2,000 tokens | Live |
| Help Agent resolution3 | 400 credits per resolution ($2) | $2.00per resolution | Live |
| Lead Worked3 | 400 credits per lead worked | $2.00per lead worked | Live |
| Slackbot Standard Action3 | 40 credits per action | $0.20per action | Live |
| Slackbot Advanced Action3 | 200 credits per action | $1.00per action | Live |
| Personalization decisions3 | 100 credits per 1,000 decisions | $0.50per 1,000 decisions | Live |
| Speech and translation3 | Speech-to-text 150 credits per hour · text-to-speech 6,000 per 1M characters · translation 4,000 per 1M characters | By unit, see rate | Live |
| Data 360 inside an action10 | Billed on Data 360 meters, on top of the action | By unit, see rate | Live |
| Headless Platform Interaction3 | TBA | TBA |
Source. Salesforce's rate cards, pricing pages and Help articles; one unit at list is $0.005 per credit × the rate, a calculation. Pre-production usage draws on the production org's Flex Credits at sandbox multipliers: 16 per action, 24 per voice action, 48 per voice minute and 0 per Help Agent resolution; prompt and speech rates match production.
Last verified 25 Oct 2026
Ways to pay
Flex Credits come in three buying models; seats, editions, conversations and an enterprise agreement are the alternatives.
| Model | How you pay | Unused, or past the limit | Status |
|---|---|---|---|
| Pre-Purchase | Pay upfront · draw down the balance | Unused credits expire at the Order End Date; usage past the balance is billed at your contracted rate.1,3 | Live |
| Pre-Commit | Commit to a baseline · billed monthly in arrears · true-up at term end | Usage is billed monthly in arrears; a shortfall against the commitment is invoiced at term end.1,4 | Live |
| PayGo | No commitment · list price · billed monthly in arrears | No minimum and no overage: every credit is billed at list price.4 | Live |
| Per-user add-on | $125 per user per month | Unmetered only for the licensed user, running as that user; customer-facing agents and Data 360 still draw credits.1,11 | Live |
| Max edition | From $550 per user per month | Includes 2.75M Flex Credits per org per year, which do not roll over.12 | Live |
| Conversations | $2 per conversation | Billed per conversation. An org runs Flex Credits or Conversations, not both.1 | Live |
| AELA | Fixed price · unlimited consumption · price not published | A fixed price for unlimited consumption and no usage billing. The price is not published.4 | Live |
Source. Salesforce pricing and Flexible Buying Models pages.
Last verified 25 Oct 2026
Six things decide the bill
The list price is fixed. What moves a Flex Credits bill is how the credits are spent, and at what rate.
1. How many actions a request runs
Every action is billed when it runs, and one request usually runs several. Salesforce's worked examples use one to five actions per request, 20 to 120 credits.1,6
2. Text or voice
A voice action costs 30 credits instead of 20. Customers who bought Agentforce Voice Minutes pay 60 credits a minute instead, rounded up to the whole minute.3,9
3. Which model tier a prompt uses
Direct model calls bill per 2,000-token block: 2 credits for Basic, 4 for Standard and 16 for Advanced, eight times Basic.3,6
4. Data 360 retrieval
Knowledge and Data 360 lookups inside an action are billed on Data 360 meters on top of the action. Salesforce's own pricing examples leave these costs out.1,10
5. Production or sandbox
Sandboxes and scratch orgs are metered at lower rates, 16 credits per action, and draw on the production org's credits.3
6. Your rate
Pay-as-you-go is billed at list. Pre-Purchase and Pre-Commit carry the Usage Rate negotiated in your Order Form; with several contracts, the lowest rate applies once the entitlements are used.1,4,13
Confirm it inOrder Form · Usage Rate
Read your Usage Rate
List price, or your price
Pay-as-you-go customers pay list price for every credit. Everyone else pays the Usage Rate on their Order Form.1,4
- Core, Advanced and Max editions include 500K, 1M and 2.75M Flex Credits per org per year. They do not roll over.3,12
- Salesforce Foundations, listed at $0, is required to use Flex Credits and comes with starter credits.6,14
- Per-user add-on customers pay for seats. Their licensed users' own use is unmetered, but automations and customer-facing agents draw credits.1,11
What Salesforce publishes, and what it doesn't
Published
- List price: $500 per 100,000 credits, unchanged since the May 2025 launch.1
- Pack size: 100,000 credits.2
- Agent actions: 20 credits, voice 30, on every rate card since September 2025.3
- No rollover: unused credits expire at the Order End Date.3
- No overage penalty: the excess is billed at your contracted rate.1
- The rate card in force: Salesforce's Flex Credits Rate Card, updated 31 Aug 2026.7
Not published, or yours alone
List price against a contracted rate
ACME Technologies, a fictional company, pre-committed to Flex Credits at a negotiated Usage Rate. The same action, at two prices.
Printed in the Usage Details table of Order Form Q-00412, a Pre-Commit of 12M credits.
ACME's rate against today's list price. Salesforce publishes no discount schedule: every rate like this is negotiated.
| What it buys | At list | At ACME's rate |
|---|---|---|
| 1,000 credits | $5.00 | $2.50 |
| One Agentforce action (20 credits) | $0.10 | $0.05 |
| The 12M credits committed | $60,000.00 | $30,000.00 |
Source. Salesforce list price ($500 per 100,000 credits); ACME Order Form Q-00412, a fictional sample. Arithmetic by CalculateForce.
Last verified 25 Oct 2026
The invoice shows dollars; only the Order Form says how many credits they bought. At $2.50 per 1,000, every ACME action costs $0.05 instead of $0.10, and each invoice dollar buys 2× the credits that list arithmetic suggests.
The 12M credits committed, priced two ways
| Priced at | USD | Note |
|---|---|---|
| List price | $60K | |
| ACME's Usage Rate | $30K |
Source. Order Form Q-00412, a fictional sample, against Salesforce's list price. Last verified 25 Oct 2026
Flex Credits calculator
Price a month of actions at list. Advanced mode adds voice, prompts, growth and your commitment.
Actions a month in; credits and cost at Salesforce's list price out.
Each tick is ten times the last. Flex Credits are sold in packs of 100,000 credits, $500 at list: 5,000 actions a pack.
- Credits per action
- 20 creditsLive
- Standard or custom action, in production. A voice action is 30.
- Price per credit
- $0.005Live
- List price: $500 per 100,000 credits. Contracted rates are negotiated.
Salesforce’s Flex Credits rate card · last verified 25 Oct 2026
1,000,000 credits × $500 per 100,000 credits (list price). Your contracted rate may differ.
At list price: 20 credits × $0.005 a credit. Your contracted rate may differ.
09Next action
Have your Order Form?Read your rate.
Your Usage Rate, commitment and Order End Date decide what a credit costs you. CalculateForce reads them from the Order Form, in your browser.
PDF, CSV or text. CalculateForce identifies the document; there is nothing to fill in.
Read in your browser. The file is not uploaded.
What comes back
We know
Your Usage Rate, commitment and Order End Date, with where in the Order Form each was found.
We calculate
Arithmetic on what the Order Form states, marked as a calculation.
We need
The next document that would complete the picture, by name.
Where every line comes from
Salesforce's own pages. Each superscript in the article points to one of them; the excerpts are verbatim.
- 01
Salesforce · Accessed 25 Oct 2026
“Flex Credits are available for purchase with PayGo and Pre-Commit models. Conversation-based pricing, Agentforce add-ons and Agentforce 1 Editions are not available with these models.”
- 02
Salesforce Introduces New Flexible Agentforce Pricing to Accelerate the Digital Labor Revolution
Salesforce · 15 May 2025
“Each of these actions consumes just 20 Flex Credits ($0.10 per action)”
- 03
Flex Credits Rate Card (updated as of August 31, 2026)
Salesforce · 31 Aug 2026
“Flex Credits must be used before the Order End Date set forth in the Usage Details table on the Order Form, and no rollover will be permitted.”
- 04
Salesforce · Accessed 25 Oct 2026
“Get started with no upfront payment or usage commitment. Pay only for what you use, billed monthly at list price with no minimums.”
- 05
Flex Credit Pricing Calculator
Salesforce · Accessed 25 Oct 2026
“The results of this tool are provided for illustrative purposes only to help you consider Agentforce as a business solution and should not be relied upon.”
- 06
Flex Credits Billable Usage Types
Salesforce Help · Accessed 25 Oct 2026
“Agent actions are billed when they're run, whether they're run deterministically (for example, in reasoning instructions) or during agent reasoning with an LLM.”
- 07
Agentforce & Data 360 Rate Cards
Salesforce · Accessed 25 Oct 2026
“Agentforce & Data 360 Rate Cards Agentforce & Data 360 Flex Credits Agentforce Conversation”
- 08
Product Terms Directory: Salesforce Foundations - Entitlements - Flex Credits, Pre-purchased Units
Salesforce · Terms as of 25 Oct 2026
“These Services include 1 or more pre-purchased utilization units as set forth in the Usage Details Table of the Order Form”
- 09
Flex Credits Supplement Rate Card: Agentforce Voice Minutes (updated as of February 3, 2026)
Salesforce · 3 Feb 2026
“The Agentforce Voice Actions usage types set forth on the Flex Credits Rate Card do not apply to Customers that have purchased Agentforce Voice Minutes”
- 10
Billing Considerations for Agentforce Data Library
Salesforce Help · Accessed 25 Oct 2026
“The Answer Questions with Knowledge action or a custom built action use the Agentforce Data Library to query the index and retrieve relevant information from the database.”
- 11
Metering for Agentforce and Generative AI Usage
Salesforce Help · Accessed 25 Oct 2026
“The action or AI feature use must be executed as the current user with the above unmetered permissions, and not as an automated process user or any other identity.”
- 12
New Salesforce Editions Bundle Everything Businesses Need for Agentic Transformation
Salesforce · 3 Sep 2026
“Core Editions now include 500,000 Flex Credits, Advanced Editions include 1 million Flex Credits, and Max Editions include 2.75 million Flex Credits”
- 13
Salesforce Monthly Account Summary Usage Statement FAQs (Knowledge Article 000390885)
Salesforce Help · 22 Jan 2026
“Salesforce may pool those entitlements together so that you consume those entitlements that will expire the earliest.”
- 14
Salesforce · Accessed 25 Oct 2026
“Foundations grants you 200K Agentforce Flex credits to get you started testing use cases and proof of concepts.”
- 15
FAQ: Digital Wallet Credits and Entitlements
Salesforce Help · Accessed 25 Oct 2026
“No. Digital Wallet helps you monitor and manage account utilization but it doesn’t: Block or throttle any Salesforce service or feature.”
- 16
Data Services Billable Usage Types for Data 360
Salesforce Help · Accessed 25 Oct 2026
“If you purchased credits before February 24, 2026, your org consumes Data Services credits for Data 360 services.”
Last verified
25 Oct 2026
Every Salesforce price, rate and status on this page comes from CalculateForce's pricing registry, checked against the pages above on 25 Oct 2026. Salesforce changes its rate card several times a year; where a value is announced or TBA, the page says so.
Independent. Not affiliated with or endorsed by Salesforce. Spotted a change? Tell us.
Frequently asked questions
How much is one Flex Credit?
$0.005 at list: Salesforce sells Flex Credits at $500 per 100,000 credits. Your contracted Usage Rate may be lower.1,2
How many credits does an Agentforce action use?
20 credits for a standard or custom action in production, $0.10 at list, and 30 for a voice action. In a sandbox, 16 and 24.3
Do Flex Credits roll over?
No. Flex Credits, including credits bundled with editions, must be used before the Order End Date on your Order Form.3
Is there a minimum purchase or a volume discount?
Salesforce publishes neither. Credits come in packs of 100,000, pay-as-you-go has no minimum, and discounts are negotiated per contract.2,4
What happens if I use more credits than I bought?
There is no overage penalty and no hard stop: the excess is billed at your contracted rate, monthly in arrears.1,15
Can Flex Credits pay for Data 360?
Yes. Orgs buying or renewing Data 360 after 24 Feb 2026 can pay in Flex Credits, from the same pool as Agentforce. Earlier purchases use legacy Data Services credits.1,16
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