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    Pricing statuslast verified 25 Oct 2026 →
    • LiveFlex Credits$500 per 100K credits
    • LiveAgentforce action20 creditsvoice30
    • AnnouncedHeadless Platform InteractionmultiplierTBA

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    The library37 answers · verified 25 Oct 2026

    Every checked answer, by topic.

    Each one cites the Salesforce pages it rests on. Open one for its pricing status, a calculator when a number is involved, and the step that makes it exact for you.

    Bills, invoices and renewals05

    Why did my Salesforce bill increase?

    A Salesforce bill rises when usage is billed on top of subscriptions, such as Flex Credits beyond your entitlement billed monthly in arrears at your contracted rate, or when prices change, such as a promotional price renewing at list. Your invoice shows which applied; without it, the cause is unknown.

    UnknownLive
    The detail · 6 points
    1. 01

      Subscriptions are invoiced in advance, usually a year at a time; usage beyond an entitlement is invoiced monthly in arrears, and Salesforce describes overage, shortfall and true-up charges as their own invoices.

    2. 02

      Exceeding a Flex Credit entitlement carries no penalty, but the extra usage is billed at your contracted rate; PayGo usage is billed at list price.

    3. 03

      Under Pre-Commit, a shortfall against the commitment is invoiced at term end.

    4. 04

      Usage can come from places teams overlook: sandboxes draw on the production org's credits, previewing an agent is metered, and automated runs are metered even for users with seat add-ons.

    5. 05

      List prices change: Enterprise and Unlimited rose an average of 6% on 1 Aug 2025, and promotional prices renew at the then-current list price unless your Order Form says otherwise.

    6. 06

      Salesforce's standard terms set no cap on renewal increases; a cap exists only if your Order Form has one.

    Is my Salesforce renewal expensive?

    Public pricing alone can't answer that: it depends on the prices, discounts and terms in your Order Form and renewal quote. What is public: Salesforce's standard terms set no cap on renewal increases, and promotional prices renew at the then-current list price unless your Order Form says otherwise.

    UnknownLive
    The detail · 5 points
    1. 01

      Unless your Order Form says otherwise, subscriptions renew automatically for one-year terms unless notice is given at least 30 days before the term ends.

    2. 02

      Salesforce's renewal window opens 90 days before the Contract End Date; requests in the last 30 days may be too late.

    3. 03

      Quantities can't be decreased mid-term, and a renewal with fewer subscriptions or a shorter term is re-priced.

    4. 04

      List prices moved on 3 Sep 2026: Core ($195), Advanced ($395) and Max ($550) replaced Enterprise, Unlimited and Agentforce 1, while existing customers keep legacy pricing.

    5. 05

      Unused Flex Credits expire at the Order End Date, so a commitment larger than your usage is spend worth reviewing before you renew.

    Why is there a Flex Credits charge on my invoice?

    It is either a purchase of credits (Pre-Purchase is paid upfront) or usage billed monthly in arrears: Pre-Commit or PayGo consumption, or usage beyond a pre-purchased balance at your contracted rate. Your Order Form's Usage Details table shows which applies; without it, the cause is unknown.

    UnknownLive
    The detail · 5 points
    1. 01

      Usage charges can arrive as their own invoices: overage when you exceed an allowance, a shortfall invoice for an unused Pre-Commit commitment, and a separately invoiced True-Up Amount.

    2. 02

      Consumption can come from agent actions (20 credits each, 30 in voice), prompts, Data 360 usage, sandboxes drawing on the production pool, and agent previews.

    3. 03

      Bundled credits appear on an Order Form as a $0 entitlement line, and bought packs are named 'Flex Credits (100k)'.

    4. 04

      Exceeding an entitlement carries no penalty beyond the usage itself, billed at the Usage Rate on your Order Form.

    5. 05

      Digital Wallet breaks consumption down by agent, action, feature and usage type, which can show what produced the charge.

    How do I read a Monthly Account Summary?

    A Monthly Account Summary is a usage statement emailed on the 10th of each month for the previous month, one per contract with consumption products; it is informational, not an invoice. Where it and your invoice disagree, the invoice is the source of truth.

    VerifiedLive
    The detail · 6 points
    1. 01

      It lists each usage-based product with total usage per entitlement, the remaining balance and a breakdown by usage type and subtype; the statement period is at the top right.

    2. 02

      It goes to the primary billing contact, entitlement notification contacts and account executives, as a PDF attachment.

    3. 03

      Contracts with overage billing disabled don't receive one.

    4. 04

      With several contracts, the entitlements that expire earliest are used first, and further usage is billed at the lowest usage rate across your contracts.

    5. 05

      Multiplier changes arrive as a separate notice giving the usage type, environment, new multiplier and effective date.

    6. 06

      Digital Wallet shows the same consumption, usually refreshed every few hours, but rounds credits to whole numbers, while billing uses full precision, so small differences are expected.

    Why did my Agentforce cost increase?

    On Flex Credits, Agentforce cost rises with what is metered: more requests, more actions per request, voice and prompt usage, Data 360 lookups, and usage teams overlook, such as sandboxes, agent previews and automated runs. Your usage data shows which of these drove the increase.

    UnknownLive
    The detail · 6 points
    1. 01

      Every action is billed each time it runs, and one request can run several: Salesforce's own examples use 1 to 5.

    2. 02

      Advanced Prompts, at 16 credits per 2,000-token unit, have been metered since 21 Jul 2026.

    3. 03

      Sandboxes draw on the production pool at 16 credits per action, and previewing an agent in Agentforce Builder is metered.

    4. 04

      Seat add-ons don't cover automated runs: flows, scheduled Apex and scheduled agents are metered.

    5. 05

      Knowledge and Data 360 retrieval inside actions is metered on Data 360's own rates, on top of the action.

    6. 06

      Digital Wallet's consumption tags break credits down by agent, action, feature and usage type.

    Flex Credits08

    What are Flex Credits?

    Flex Credits are Salesforce's consumption unit for Agentforce and Data 360: one pool that pays for agent actions, prompts, voice and Data 360 usage. They list at $500 per 100,000 credits, and a standard agent action uses 20.

    Public priceLive
    The detail · 6 points
    1. 01

      Using them requires Salesforce Foundations, an add-on Salesforce lists at $0.

    2. 02

      Pre-Purchase and Pre-Commit sell them in packs of 100,000 credits; PayGo bills actual usage monthly at list price, with no pack and no minimum.

    3. 03

      One request usually runs several actions, each billed: Salesforce's own examples use 1 to 5 per request.

    4. 04

      Unused credits do not roll over; they expire at the Order End Date.

    5. 05

      Some orgs still hold separate legacy meters, such as Conversations, Einstein Requests and Data Services credits, which are not Flex Credits.

    6. 06

      Your contracted rate is the Usage Rate on your Order Form; Salesforce publishes no volume-discount schedule.

    How much does a Flex Credit cost?

    Salesforce lists Flex Credits at $500 per 100,000 credits, which is $0.005 per credit, unchanged since the May 2025 launch. Discounts are negotiated per contract and not published, so your price is the Usage Rate on your Order Form.

    Public priceLive
    The detail · 5 points
    1. 01

      Pre-Purchase and Pre-Commit sell credits in packs of 100,000 ($500 each at list); PayGo bills actual usage at list, with no minimum.

    2. 02

      Salesforce publishes no minimum purchase beyond the 100,000-credit pack.

    3. 03

      At list, a standard action (20 credits) is $0.10 and a voice action (30 credits) is $0.15.

    4. 04

      With several contracts, usage beyond your entitlements is billed at the lowest usage rate across them.

    5. 05

      Salesforce's own calculator rounds estimates to the nearest 100,000-credit pack and is illustrative only.

    Where do I find my contracted Flex Credit rate?

    It is the Usage Rate in the Usage Details table of your Order Form, the rate charged for usage beyond your entitlement. Salesforce publishes no discount schedule, so read it from your Order Form, not from a published curve.

    VerifiedLive
    The detail · 6 points
    1. 01

      With several active contracts, the lowest usage rate across them applies.

    2. 02

      Each usage type has its own row with its pre-purchased or pre-committed quantity.

    3. 03

      Bundled credits show as a $0 'Salesforce Foundations - Entitlements - Flex Credits' line, with the quantity in the Usage Details table.

    4. 04

      $0 lines such as Salesforce Foundations are enabling SKUs, not discounts or errors.

    5. 05

      PayGo is always billed at list price, $500 per 100,000 credits.

    6. 06

      Salesforce can change multipliers; Order Forms promise at least 30 days' notice before an existing one changes.

    How many Flex Credits come with my Salesforce edition?

    Core editions include 500K Flex Credits per org per year, Advanced 1M and Max 2.75M, in one pool any Flex usage can draw on. Salesforce Foundations, a $0 add-on, grants 200K credits for Agentforce (450K with Data 360).

    VerifiedLive
    The detail · 5 points
    1. 01

      Included credits are per org, not per user, and do not roll over.

    2. 02

      The Foundations page gives 200K in its FAQ and 450K on its product cards, and does not say how long they last.

    3. 03

      Data 360 Provisioning, a $0 SKU, adds 250K Flex Credits a year and 1 TB of storage, prorated over the core contract term.

    4. 04

      Salesforce publishes no Data 360 allocation for the Core, Advanced and Max editions.

    5. 05

      When Foundations credits run out, usage is billed at the lowest usage rate on your active Order Forms, monthly in arrears.

    Do unused Flex Credits roll over?

    No. Flex Credits, including credits bundled with editions, must be used before the Order End Date on your Order Form, and unused credits do not carry into the next term.

    VerifiedLive
    The detail · 5 points
    1. 01

      Under Pre-Purchase, unused credits simply expire; under Pre-Commit, a shortfall against the commitment is invoiced at term end.

    2. 02

      PayGo has no commitment, so nothing is left unused.

    3. 03

      Credits included with Core, Advanced and Max are per org per year and do not roll over either.

    4. 04

      With several contracts, the entitlements that expire earliest are used first; whether a mid-term top-up shares the original end date is not documented.

    5. 05

      Conversations do not roll over either.

    What happens when Flex Credits run out?

    There is no automatic hard stop: reaching 100% of an entitlement does not block or throttle any service. Usage beyond it is billed monthly in arrears at your contracted rate, with no overage penalty, and PayGo is billed at list.

    VerifiedLive
    The detail · 6 points
    1. 01

      Alerts are off by default: an admin activates the Consumption Threshold Alerts flow, which checks 50, 70, 80, 85, 90, 95 and 100% by default.

    2. 02

      At 100% the alert becomes a recurring notification, daily by default, until usage drops below 100%; nothing is blocked.

    3. 03

      Some contracts disable overage billing; your Order Form terms prevail.

    4. 04

      With several contracts, further usage is billed at the lowest usage rate across them.

    5. 05

      No spend cap or budget setting is documented; Salesforce's advice is to set up alerts.

    6. 06

      Overdue invoices are a separate matter: Salesforce may suspend services for charges 30 or more days overdue, after notice.

    Will I run out of Flex Credits before my contract ends?

    Compare the share of credits consumed with the share of the term elapsed: consuming faster than time passes means you may run out early, and slower means part of the commitment may go unused. Digital Wallet shows consumed, remaining and total credits but documents no burn rate or run-out date.

    UnknownLive
    The detail · 5 points
    1. 01

      Its only forward look is a 3-month forecast, available after about 3 months of history, and it does not compare consumption with contract time.

    2. 02

      A burn rate can be calculated from each card: consumed, total, and the start and end dates; that is a calculation, not a Salesforce metric.

    3. 03

      Running out doesn't stop service: usage beyond the entitlement is billed monthly in arrears at your contracted rate.

    4. 04

      Unused credits expire at the Order End Date, with no rollover.

    5. 05

      Threshold alerts at 50, 70, 80, 85, 90, 95 and 100% exist but are off by default.

    What is Salesforce Digital Wallet?

    Digital Wallet is Salesforce's free in-org tool for monitoring consumption, seat licenses and product limits, usually refreshed every few hours. It is not the bill and not a spending limit: the monthly statement and invoice are the record of what you owe, and it blocks nothing at 100%.

    VerifiedLive
    The detail · 6 points
    1. 01

      Each card tracks one entitlement under one buying model, with consumed, remaining and total credits; PayGo cards show only the current billing cycle.

    2. 02

      Most data refreshes every few hours; provisioning and contract changes can take 24–48 hours to show.

    3. 03

      Consumption tags break Flex Credits down by agent, action, feature and usage type.

    4. 04

      It documents no burn rate or run-out date; its only forward look is a 3-month forecast.

    5. 05

      Alerts are off by default and are set up as a flow, and exports go through a Data 360 report, with no one-click export.

    6. 06

      It is not MuleSoft's Model Wallet, which does cap model spend routed through MuleSoft, and not the stored-payment DigitalWallet object.

    What Agentforce costs07

    How much does Agentforce cost?

    On Flex Credits, Agentforce is priced per action: 20 credits for a standard or custom action and 30 for a voice action, which is $0.10 and $0.15 at the list price of $500 per 100,000 credits. Per-user add-ons start at $125 per user per month, and your contracted rate may be below list.

    Public priceLive
    The detail · 5 points
    1. 01

      An action is one function the agent runs, such as updating a record or answering from knowledge; escalations, setting variables and topic changes are not billed.

    2. 02

      One request usually runs several actions: Salesforce's pricing examples use 1 to 5 per request, 20 to 120 credits.

    3. 03

      Knowledge and Data 360 retrieval inside actions is metered on Data 360 rates, on top of the action.

    4. 04

      Other ways to buy: $2 per conversation, $150 per user per month for Industries add-ons, Max edition from $550 per user per month, and fixed-price AELAs with no published price.

    5. 05

      Flex Credits and Conversations can't run in the same org.

    How much would 5M actions cost?

    5M Agentforce actions consume 100M Flex Credits: $500,000 at list price ($500 per 100,000 credits). Your contracted rate may differ.

    CalculatedLive
    The detail · 4 points
    1. 01

      5,000,000 actions × 20 credits = 100,000,000 credits × $500 per 100,000 credits (list price).

    2. 02

      That is $0.10 per standard action at list price; a voice action uses 30 credits ($0.15).

    3. 03

      Pre-Purchase and Pre-Commit sell credits in packs of 100,000, so this is 1,000 packs; PayGo bills actual usage.

    4. 04

      Knowledge and Data 360 retrieval inside actions is metered separately, on Data 360 rates.

    How many Flex Credits does an Agentforce action use?

    A standard or custom action uses 20 Flex Credits in production and 16 in a sandbox, and a voice action uses 30 (24 in a sandbox). At the list price of $500 per 100,000 credits, that is $0.10 per text action and $0.15 per voice action.

    Public priceLive
    The detail · 5 points
    1. 01

      Each run counts as one action, however many tokens it processes, whether an instruction triggered it or the agent's reasoning chose it.

    2. 02

      Agent action rates are the same on every rate card Salesforce has issued since Sep 2025.

    3. 03

      Salesforce can change multipliers; billing contacts get a notice with the new multiplier and its effective date.

    4. 04

      Customers who bought Agentforce Voice Minutes pay 60 credits per minute instead of per voice action.

    5. 05

      Utilities such as escalation, setting variables and topic changes are not billed.

    What counts as an Agentforce action?

    An action is one function an agent executes, such as updating a record or answering from knowledge, and each run is billed at a flat rate however many tokens it processes. Escalating to a person, setting variables and moving to another topic are utilities and are not billed as actions.

    VerifiedLive
    The detail · 6 points
    1. 01

      Actions are billed when they run, whether an instruction triggers them or the agent's reasoning chooses them.

    2. 02

      Custom actions and MCP tool actions bill like standard ones: 20 credits in text, 30 in voice.

    3. 03

      Prompt-template actions run by an agent are billed as actions, not as prompts.

    4. 04

      The rate card has no separate meter for an agent's reasoning, though Salesforce does not explicitly say reasoning is free.

    5. 05

      Whether retried, failed or timed-out actions are billed is not documented; check Digital Wallet before relying on either answer.

    6. 06

      Salesforce's examples use 1 to 5 actions per request, so one conversation can bill several actions.

    How much do Agentforce voice actions cost?

    An action inside a voice conversation uses 30 Flex Credits in production and 24 in a sandbox, which is $0.15 at the list price of $500 per 100,000 credits. Customers who bought Agentforce Voice Minutes pay 60 credits per minute instead.

    Public priceLive
    The detail · 5 points
    1. 01

      Voice Minutes are sold to a limited set of eligible customers; calls round up to the next whole minute, and a sandbox minute is 48 credits.

    2. 02

      If both are enabled, Voice Minutes take precedence over voice actions.

    3. 03

      Telephony costs are not part of the voice-action meter.

    4. 04

      Speech-to-text is metered on its own, at 150 credits per hour of transcription.

    5. 05

      Salesforce's own voice example, 120 credits a call for 300 calls a month, totals $180 a month at list.

    How are prompts billed in Flex Credits?

    Embedded AI that calls a model directly is billed in prompt units of 2,000 tokens, input plus output, rounded up: 2 credits for a Starter or Basic prompt, 4 for Standard and 16 for Advanced. When an agent runs a prompt-template action, it is billed as an action, not as prompts.

    Public priceLive
    The detail · 6 points
    1. 01

      A 6,500-token call is metered as 4 prompts.

    2. 02

      At list price a Standard prompt unit is $0.02 and an Advanced one $0.08.

    3. 03

      Salesforce assigns each model a prompt tier, and the charge follows the model actually used at run time.

    4. 04

      Advanced Prompts have been metered since 21 Jul 2026.

    5. 05

      Starter prompts cover calls to your own model through the LLM gateway; prompt rates are the same in production and sandbox.

    6. 06

      Orgs on older contracts meter embedded AI in Einstein Requests instead: 4, 4, 10 or 38 per 2,000 tokens.

    How is Agentforce Help Agent billed?

    Help Agent is billed per outcome: 400 Flex Credits per billable resolution in production, which Salesforce lists as $2, and unresolved sessions are not billed. Agent actions, custom actions and Data 360 queries inside a resolved session are bundled into the resolution.

    Public priceLive
    The detail · 4 points
    1. 01

      A resolution is billable with at least two message turns, no negative feedback and no escalation; each window is capped at 2 hours for chat and 10 minutes for voice.

    2. 02

      In a sandbox, resolutions cost 0 credits.

    3. 03

      Pay-per-resolution pricing has been available since July 2026.

    4. 04

      Non-USD prices conflict between Salesforce's own pages.

    Sandboxes and testing02

    Does sandbox usage consume Flex Credits?

    Yes: sandboxes and scratch orgs draw on the production org's Flex Credits at lower multipliers, 16 credits per action, 24 per voice action and 0 per Help Agent resolution. Prompts cost the same as in production.

    Public priceAnnouncedLive
    The detail · 5 points
    1. 01

      There is no separate sandbox pool: sandbox usage comes out of the production org's entitlement.

    2. 02

      Data 360 usage in sandboxes is billed at its Tier 2 rate, without volume tiers.

    3. 03

      Voice Minutes cost 48 credits per minute in a sandbox.

    4. 04

      Testing Center runs have been unmetered since the week of 17 Aug 2026, but previewing an agent in Agentforce Builder is metered.

    5. 05

      Once Headless Platform Interaction metering starts, it will exclude sandboxes, scratch orgs and Developer Edition orgs.

    Does Agentforce Testing Center use Flex Credits?

    No, not since the week of 17 Aug 2026: tests run in Agentforce Testing Center consume no Flex Credits or Einstein Requests. Data 360 queries made by tests are still metered, and so is previewing an agent in Agentforce Builder.

    VerifiedLive
    The detail · 4 points
    1. 01

      Salesforce's general billing overview still lists Testing Center as metered; its Testing Center page and the Summer '26 release note are newer.

    2. 02

      Building agents in Agentforce Builder is not metered; previewing in chat or voice is, and Agentforce Grid is always metered.

    3. 03

      Agent usage in a sandbox outside Testing Center is metered at sandbox rates, from the production org's credits.

    4. 04

      Digital Wallet breaks consumption down by agent, action and feature, which can show whether a test run consumed anything.

    Buying models and editions05

    What's the difference between Pre-Purchase, Pre-Commit and PayGo?

    Pre-Purchase is paid upfront and drawn down; Pre-Commit commits to a baseline with no upfront payment, billed monthly in arrears, with any shortfall invoiced at term end; PayGo has no commitment and bills usage monthly in arrears at list price. Overage on Pre-Purchase and Pre-Commit is billed at your contracted rate.

    VerifiedLive
    The detail · 5 points
    1. 01

      Salesforce says Pre-Purchase gives the largest discount and that discounts scale with the size of the commitment, but publishes no discount schedule.

    2. 02

      Pre-Commit has been in limited release since 19 Aug 2025, so your account team may check eligibility.

    3. 03

      PayGo and Pre-Commit are sold only for Flex Credits, not for Conversations, add-ons or editions.

    4. 04

      Unused credits don't roll over under either committed model.

    5. 05

      Salesforce also sells AELAs: fixed price, unlimited consumption and no overages, with no published price.

    How does Agentforce Conversations pricing work?

    Conversations is the original per-conversation model for customer-facing agents, listed at $2 per conversation and sold through Salesforce sales. An org runs either Conversations or Flex Credits, not both.

    Public priceLive
    The detail · 4 points
    1. 01

      A conversation is a messaging window (24 hours for authenticated users), one Sales Coach feedback or one SDR outreach per lead.

    2. 02

      Conversations do not roll over, and some features also consume Einstein Requests and Data Services credits.

    3. 03

      Moving to Flex Credits means swapping every Conversations SKU, and PayGo and Pre-Commit are not available for Conversations.

    4. 04

      On Flex Credits, cost follows actions instead, 20 credits each, so a conversation costs as much as the actions it runs.

    What do Agentforce per-user add-ons include?

    Agentforce add-ons for Sales, Service and Field Service list at $125 per user per month ($150 for Industries clouds) and make licensed employees' Agentforce use unmetered. That holds only when the user has the Unmetered User-Based AI permission and the action runs as that user.

    Public priceLive
    The detail · 6 points
    1. 01

      Flows that run as the Automated Process user, scheduled Apex and scheduled agents are metered.

    2. 02

      Customer-facing agents, Data 360 usage and Agentforce Grid still consume credits.

    3. 03

      Add-ons are not sold on PayGo or Pre-Commit.

    4. 04

      Salesforce states a limit of 30 LLM calls per minute per user for unmetered use but does not enforce it.

    5. 05

      Other per-user options: the Agentforce User License at $5 per user per month plus Flex Credits for its usage, and the Agentforce Coworker license at $50 per user per month.

    6. 06

      Max edition includes the add-on, from $550 per user per month.

    What is Salesforce Max edition?

    Max is the most complete Sales and Service edition, listed from $550 per user per month billed annually, with the Agentforce add-on and 2.75M Flex Credits per org per year included. It replaced the Agentforce 1 editions at the same price on 3 Sep 2026.

    Public priceTBARetiredLive
    The detail · 5 points
    1. 01

      Included credits are per org, not per user, and do not roll over.

    2. 02

      Agentforce 1 included 2.5M Flex Credits per org per year from May 2026, and existing Agentforce 1 customers can upgrade to Max at no extra cost.

    3. 03

      The $550 is a 'from' price: Financial Services Cloud Max lists at $700.

    4. 04

      Salesforce says Max will in the future include an allocation of Headless 360 capacity; its size, unit and start date are not published.

    5. 05

      Below Max, Core ($195) includes 500K Flex Credits per org per year and Advanced ($395) 1M.

    What changed with Salesforce editions in September 2026?

    On 3 Sep 2026 Salesforce replaced Enterprise, Unlimited and Agentforce 1 on its price lists with Core at $195, Advanced at $395 and Max at $550 per user per month, each with included Flex Credits. Existing customers keep their legacy pricing.

    Public priceRetiredLive
    The detail · 5 points
    1. 01

      Against the last list prices (Enterprise $175, Unlimited $350), Core is +$20 (+11.4%) and Advanced +$45 (+12.9%); Max kept Agentforce 1's price.

    2. 02

      Core includes 500K Flex Credits per org per year, Advanced 1M and Max 2.75M.

    3. 03

      Core and Advanced include Premier Success and Slack Business+; Core includes one Partial Copy sandbox, and Advanced one Full and one Partial Copy.

    4. 04

      Industry clouds have their own Core, Advanced and Max prices, such as Financial Services Cloud at $325, $500 and $700.

    5. 05

      Enterprise and Unlimited had already risen an average of 6% on 1 Aug 2025.

    Licenses, add-ons and success plans06

    How much does Salesforce Shield cost?

    Salesforce lists Shield, which bundles Event Monitoring, Field Audit Trail, Platform Encryption and Data Detect, at 30% of net spend rather than per user. Its components bought alone list at 10% to 20% of net spend.

    Public priceLive
    The detail · 2 points
    1. 01

      Salesforce's pricing page does not define the net-spend base, so confirm it on your quote.

    2. 02

      Advanced and Max already include Data Detect and Security Center.

    How much do Salesforce sandboxes cost?

    Salesforce lists sandboxes as a share of net spend: Developer Pro at 5%, Partial Copy at 20% and Full Copy at 30%. Core, Advanced and Max each include one Partial Copy sandbox, and Advanced and Max also include a Full Copy.

    Public priceLive
    The detail · 3 points
    1. 01

      Core can buy a Full Copy sandbox.

    2. 02

      A Developer Pro sandbox holds a full copy of your metadata; a Full Copy is a complete replica of production, with all data and metadata.

    3. 03

      Agentforce usage in a sandbox is metered separately, from the production org's Flex Credits: 16 credits per action.

    How much does MuleSoft cost?

    MuleSoft packages start at $2,000 a month, billed annually, and include Mule Credits; per-credit rates are not public. Pre-Commit needs a $50K minimum annual commitment.

    Public priceLive
    The detail · 2 points
    1. 01

      MuleSoft usage, including its MCP servers, runs on MuleSoft's own Mule Credits; the Agentforce rate card has no MuleSoft usage type.

    2. 02

      The legacy Gold and Platinum tiers are no longer on the price page.

    How much does Tableau cost?

    Tableau Cloud lists Creator at $75, Explorer at $42 and Viewer at $15 per user per month on the Standard edition, billed annually. On the Enterprise edition they are $115, $70 and $35.

    Public priceLive
    The detail · 2 points
    1. 01

      Every deployment needs at least one Creator.

    2. 02

      The Tableau Next dashboard behind Digital Wallet's consumption analytics needs a license per viewer; 10 are included per org.

    How much does Slack cost with Salesforce?

    Slack Business+ lists at $15 per user per month billed annually, or $18 billed monthly, and the Core and Advanced editions include it. Beyond its included messages, Slackbot can draw Flex Credits: 40 per Standard Action and 200 per Advanced Action.

    Public priceLive
    The detail · 3 points
    1. 01

      Business+ members get 15 Slackbot messages a week; Enterprise+ has no weekly or lifetime limit.

    2. 02

      Slackbot draws Flex Credits only if both a Salesforce and a Slack admin have opted in, and only with production Salesforce orgs.

    3. 03

      Salesforce MCP tool calls from Slackbot are not metered.

    How much does Salesforce Premier Success cost?

    Salesforce's US success-plan page lists Premier Success as included with Core, Advanced and Max licenses and shows no separate price. Signature Success is priced only through an account executive.

    VerifiedRetiredLive
    The detail · 3 points
    1. 01

      Where Premier is bought separately, the last published US rate was 30% of net license fees, and some non-US Salesforce pages still show it.

    2. 02

      Whether legacy-edition renewals still price Premier at 30% is not stated.

    3. 03

      Signature Success adds a designated Customer Success Manager and proactive monitoring.

    External agents, MCP and APIs03

    What is Headless Platform Interaction, and what will it cost?

    Headless Platform Interaction (HPI) is Salesforce's announced Flex Credits meter for every successful call a registered external agent makes to Salesforce over MCP or API; it is not metered yet, and its multiplier is TBA. Salesforce is targeting November 2026 for agent registration and the new billing model, and has promised 30 days' notice before metering begins.

    UnknownTBAAnnouncedLive
    The detail · 6 points
    1. 01

      Cost per interaction will be the multiplier times your per-credit rate, so until Salesforce publishes the multiplier any figure is a scenario, not a price.

    2. 02

      It will apply to production orgs only; sandboxes, scratch orgs and Developer Edition orgs are excluded.

    3. 03

      Traditional integrations are unchanged; the new model addresses agentic traffic only.

    4. 04

      It will be charged in addition to other usage types, so a call that also runs an action or Data 360 processing could incur both.

    5. 05

      Registration gives an external agent its own identity and is also what makes its calls billable: anyone using a Salesforce MCP server must register within 3 months of Salesforce's notice, and existing API agents at renewal.

    6. 06

      November is a target, not a commitment, and no availability notice had been published by 25 Oct 2026.

    How is Salesforce's hosted MCP billed?

    Salesforce Hosted MCP Servers have been generally available since 29 Apr 2026, but their billing is TBA: they are intended only for customers with Flex Credits, and their usage may be billed through the Headless Platform Interaction meter, whose multiplier is not published. There is no separate SKU or list price.

    UnknownTBAAnnouncedLive
    The detail · 5 points
    1. 01

      Today each hosted MCP call runs as the signed-in user.

    2. 02

      The Data 360 MCP Server already costs credits: it is billed as the Data 360 Connect API usage it triggers.

    3. 03

      When an Agentforce agent calls a tool on an external MCP server, that is an ordinary agent action: 20 credits in text, 30 in voice.

    4. 04

      Using any Salesforce MCP server will require agent registration within 3 months of Salesforce's notice.

    5. 05

      Whether hosted MCP calls also count against the daily API allocation is not documented.

    Do API integrations consume Flex Credits?

    Traditional REST, SOAP and Bulk API calls from integrations and people's apps do not: they draw on the org's license-based daily API allocation, and Salesforce says their pricing stays as it is. The exceptions that cost credits today are Data 360 APIs and the Data 360 MCP Server, Agent API actions and Models API calls.

    VerifiedTBALive
    The detail · 6 points
    1. 01

      The daily allocation is 100,000 calls plus a per-license amount plus any purchased add-ons, per rolling 24 hours, shared across the org.

    2. 02

      Enterprise orgs add 1,000 calls per license and Unlimited orgs 5,000; figures for Core, Advanced and Max are not published.

    3. 03

      Extra API calls can be bought, but Salesforce publishes no list price for them.

    4. 04

      Agent API usage is billed per action, 20 credits per text action and 30 per voice action, with no per-call fee.

    5. 05

      MuleSoft runs on its own Mule Credits; the Agentforce rate card has no MuleSoft usage type.

    6. 06

      Once agent registration ships, an AI agent's calls stop being traditional and become Headless Platform Interactions, whose multiplier is TBA.

    Data 36001

    Can Data 360 run on Flex Credits?

    Yes: orgs buying or renewing Data 360 after 24 Feb 2026 can pay in Flex Credits, the same pool as Agentforce, or with per-profile pricing. Credits bought before then are legacy Data Services credits, which customers can keep.

    VerifiedLive
    The detail · 6 points
    1. 01

      Data Cloud was renamed Data 360 on 14 Oct 2025; existing Data Cloud agreements and pricing are honored to the end of their term.

    2. 02

      On Flex Credits, batch ingestion and zero-copy integrations are free; streaming ingestion is billed as Streaming Pipeline.

    3. 03

      Each usage type gets cheaper with monthly volume: the base rate up to 300K credits, then 80%, 40% and 20% of base.

    4. 04

      At the base tier, Queries cost 3 credits and Segmentation 50 credits per 1M rows processed.

    5. 05

      Profile pricing lists at $240 per 1,000 profiles per year, or $420 for Enterprise Profiles.

    6. 06

      Moving from Data Services credits to Flex Credits means swapping all of them.

    Not in the library?

    Ask it above. A question with a number in it, such as “How much would 2M voice actions cost a month?”, is calculated from Salesforce's rate card rather than looked up. For anything else, the assistant writes a generated answer, which is not verified pricing.

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