Agentic access
Last verified 25 Oct 2026What will external AI agents cost when they access Salesforce?
Today their calls cost no Flex Credits. Salesforce has announced a meter whose price is still TBA: model your agent against both.
Your external agent · where its calls go and what they could cost
Describe it in a sentence01Your agent
200 AEs
800 requestsa working day
02MCP or API
9,600 calls
a working day · 12 a request
03Salesforce
176K interactions
a month
Today: the daily API allocation, $0 in Flex Credits
04Meter · HPI
Announcednot yet metered
× ? creditsTBAper interaction
05Bill line
Flex Credits
× $0.005 per credit
a year:Unknown
220 working days a year. Both are set in the full modeler below.
Modeled cost a month, by volume · the unknown multiplier as a band
| Interactions a month | Scenario A · 1 credit each | Scenario B · 10 credits each |
|---|---|---|
| 176,000 | $880 | $8,800 |
| 400,000 | $2,000 | $20K |
Interactions a month across, cost a month up, at the list price per credit. Placeholders, not Salesforce figures: the band's edges are 1 and 10 credits per interaction, not estimates of what Salesforce will charge.
The short answerIndependent. Not affiliated with or endorsed by Salesforce.
- Live
Today, an external agent's calls to Salesforce's standard APIs cost no Flex Credits: they count against the org's daily API allocation, like any integration.
- Announced
Salesforce has announced that every successful call a registered agent makes, over Model Context Protocol (MCP) or API, will be metered as a Headless Platform Interaction (HPI) and paid in Flex Credits.
- TBA
The multiplier that prices each call is TBA. Metering starts only after 30 days' notice, and only in production orgs.
The bill, line by line
How an external agent's calls will be billed
For the agent modeled below: 200 AEs × 4 requests a day × 12 calls × 220 days.
Change the agentSalesforce interactions a year
Each successful call a registered agent makes.
Credits per interaction
The Headless Platform Interaction multiplier. Not published.
Price per credit
List price. Your contracted rate may differ.
Cost a year
Unknown until Salesforce publishes the multiplier. Placeholder scenarios are below.
Arithmetic on an unpublished number stays unpublished.
Placeholder scenariosNot every call is billed alike.
Salesforce bills its own agents, ordinary integrations and external AI agents differently, and not all of it is settled. For each way in: what is charged today, what Salesforce has announced, and what it has not published.
Salesforce-native Agentforce
Your own Agentforce agents, running inside Salesforce.
LiveEach action: 20 credits per action
LiveIn voice: 30 credits per voice action
LiveCalling a tool on an external MCP server: billed as agent actions
LiveUnchanged on latest card, 31 Aug 2026
None recorded
Traditional API integrations
Middleware, ETL jobs and apps calling the REST, SOAP or Bulk APIs.
LiveNo Flex Credits · daily API allocation
LiveAllocation: 100,000 calls per 24 hours, plus calls per license
LiveUnchanged · no HPI charge
Not documentedExtra API calls: list price not published
Human-user API activity
Staff tools and personal apps calling Salesforce as the signed-in user.
LiveNo Flex Credits · daily API allocation
LiveNo change: the new model addresses agentic traffic only
None recorded
Registered external AI agents
An agent outside Salesforce with its own registered identity and permissions.
AnnouncedHeadless Platform Interaction: not yet metered
AnnouncedRegistration: no availability notice had been published by 25 Oct 2026.
AnnouncedEach successful call metered as a Headless Platform Interaction, paid in Flex Credits
AnnouncedRegister within 3 months of Salesforce's notice
AnnouncedTargeting November 2026
MultiplierTBA
Agent identity licensesTBA
Not documentedSalesforce does not say what happens to agents left unregistered after the deadline.
MCP servers
Agents reaching Salesforce through Model Context Protocol, on a server Salesforce hosts.
LiveSalesforce Hosted MCP Servers: generally available since 29 Apr 2026
LiveData 360 MCP Server: billed as Data 360 usage today
AnnouncedAny Salesforce MCP server needs agent registration within three months of Salesforce's notice
Hosted MCP billingTBAFlex Credits required
Not documentedWhether hosted MCP calls also count against the daily API allocation is not documented.
Direct agent API access
An agent calling Salesforce's APIs directly, including the Agent API.
LiveAgent API: billed per agent action
LiveOther API calls: no Flex Credits · daily API allocation
AnnouncedMetered as Headless Platform Interactions, over MCP or direct API
AnnouncedCharged in addition to other usage types
MultiplierTBA
Not documentedSalesforce does not say whether a registered external agent's Agent API calls will also count as Headless Platform Interactions.
Production and sandbox
Where each meter runs.
LiveAgentforce actions in a sandbox: 16 credits per action
LiveSandbox usage draws on the production org's Flex Credits; there is no separate sandbox pool.
AnnouncedHeadless Platform Interaction: production orgs only
AnnouncedSandboxes, scratch orgs and Developer Edition orgs excluded
None recorded
Every line is a Salesforce statement as recorded in CalculateForce's pricing registry, with the status Salesforce gives it. "Not documented" means Salesforce has not said; it is not a guess at an answer.
Announced. Not yet priced.
Headless Platform Interaction is the meter Salesforce will use for external agents. Here is every term it has published, the dates behind them, and what it has not published.
Pricing status
Salesforce Help
Headless Platform Interaction
Every successful call a registered external agent makes to Salesforce, over MCP or direct API, will be metered as a Headless Platform Interaction and paid in Flex Credits. The meter is not active yet.
- Status
- Announced
- Metering
- Not yet metered
- Multiplier
- TBA
- Notice
- 30 days' notice
- Target
- Targeting November 2026
- Where
- Production orgs only
- Stacking
- Charged in addition to other usage types
- Last verified
- 25 Oct 2026
- Official source
- Understand AIforce Impact (Knowledge Article 005360285), 17 Sep 2026
31 Aug 2026
Rate card: TBA
TBA17 Sep 2026
Billing model announced
Announced- Verified 25 Oct 2026
Nov 2026
Target: agent registration
AnnouncedNot dated
Metering starts
Live
Modeling scenario · Any cost shown for this item is a scenario, not official Salesforce pricing.
When Salesforce publishes the multiplier
What changes on this page
- 01The TBA slot in the bill becomes the published multiplier, with a PUBLIC PRICE chip.
- 02The modeling scenario becomes one public-price row: the same box, one line.
- 03Potential exposure becomes a calculated figure instead of a gap.
- 04Metering still waits for Salesforce's 30 days' notice, in production orgs only.
Nothing here refreshes on its own: a status changes when Salesforce's pages do and the registry is re-checked against them.
The other open items
What could this agent cost at scale?
Describe the agent in a sentence. CalculateForce turns it into five inputs you can change, counts the Salesforce interactions, and prices them only as far as Salesforce has published.
Say who it works for, how often, and what it does in Salesforce. Numbers you write are used as written; anything missing is assumed and marked.
MCP cost modeler · the agent modeled
0 of 5 inputs stated in your sentence · 5 assumed
“An external AI agent researches an account before every AE meeting.”
AEs, from the sentence; 200 assumed — it gives no team size.
4 a day per AE, assumed from "before every AE meeting" (about 4 meetings a day).
12 per request, assumed — account research reads the account, contacts, opportunities, activities, cases and notes.
220 working days a year, assumed.
The sentence gives no growth, so none is modeled.
200 AEs × 4 requests a day × 220 working days
176,000 requests × 12 Salesforce calls each
2,112,000 interactions a year ÷ 12
200 AEs
using the agent
Your external agent
as you described it
Salesforce
your org's APIs
Daily API allocation
≈3.2%of it, each working day
$0in Flex Credits today
Headless Platform Interaction
Not yet meteredmultiplierTBA
Modeling scenarioNot official Salesforce pricing
MultiplierTBA
Scenario A
If each interaction cost 1 credit
Modeledplaceholder1 credit per interaction
Credits a year2.11M creditsA year, at list price$10.6KScenario B
If each interaction cost 10 credits
Modeledplaceholder10 credits per interaction
Credits a year21.1M creditsA year, at list price$106K
- Placeholders, not Salesforce figures: two points an order of magnitude apart, not estimates of what Salesforce will charge.
- Cost = interactions × multiplier × $0.005 per credit (list price; your contracted rate may differ).Public price
- When Salesforce publishes the multiplier, this box becomes one public-price row.
Known Salesforce cost · today
As of 25 Oct 2026: traditional REST, SOAP and Bulk calls draw on the daily API allocation, not Flex Credits, and external-agent metering has not started.
Once Salesforce publishes the multiplier (TBA) and gives 30 days' notice, a registered agent's calls are metered as Headless Platform Interactions — in production orgs only; sandboxes, scratch orgs and Developer Edition orgs are excluded.
Assumes one Salesforce license per AE (200). Salesforce's limits page still uses legacy edition names; allocations for Core, Advanced and Max are not published.
Potential future agentic exposure
a yearThe Headless Platform Interaction multiplier is TBA, so there is no expected cost yet.
At the placeholder multipliers
Modeledplaceholders$10.6K–$106K a year
At 1 and 10 credits per interaction, at list price. Placeholders, not Salesforce figures, and not an estimate of what Salesforce will charge.
Unknown pricing elements
7 open- Headless Platform Interaction multiplier: TBA. Salesforce will give 30 days' notice before metering starts.
- How it stacks: Headless Platform Interactions are charged in addition to other usage types. Salesforce has published no worked example of stacked charges.
- Whether hosted MCP calls also count against the daily API allocation is not documented.
- Salesforce does not say whether a registered external agent's Agent API calls will also count as Headless Platform Interactions.
- Agent identity licenses: TBA.
- Extra API calls: purchasable · list price not published.
- Salesforce does not say what happens to agents left unregistered after the deadline.
Pricing Alerts for Headless Platform Interaction. Salesforce has promised 30 days' notice before metering starts. One work email, no account.
Every line, from Salesforce.
The 20 Salesforce pages behind this page, as checked on 25 Oct 2026. Excerpts are verbatim.
- 01
Salesforce Help · 17 Sep 2026
Understand AIforce Impact (Knowledge Article 005360285)“Every successful call a registered agent makes to Salesforce—whether it arrives over Model Context Protocol (MCP) or direct API—is metered as a Headless Platform Interaction (HPI)”
Cited for: Headless Platform Interaction; Headless Platform Interaction multiplier; Notice before HPI metering starts; Agent registration and new billing model; Where HPI will be charged; Traditional API calls and Flex Credits; Traditional integrations; Agent registration (Agentic Identity); Agent identity licenses
- 02
Salesforce · 31 Aug 2026
Flex Credits Rate Card (updated as of August 31, 2026)“Headless Platform Interaction TBA”
Cited for: Headless Platform Interaction; Headless Platform Interaction multiplier; HPI and other usage types; Agentforce action; Agentforce Voice action; Hosted MCP billing; Agentforce action in a sandbox; Data 360 Queries
- 03
Salesforce · 18 Aug 2026
Flex Credits Rate Card (updated as of August 18, 2026)“Salesforce Process Invocation (Flows, Apex) TBA”
Cited for: Headless Platform Interaction
- 04
Salesforce Help
AIforce (Winter '27 release notes)“As of September 4, 2026, Headless 360 has been rebranded to AIforce.”
Cited for: Headless Platform Interaction
- 05
Salesforce
Agentforce Pricing“Agentforce actions are 20 Flex Credits, while Agentforce Voice actions are 30 Flex Credits.”
Cited for: Agentforce action; Flex Credits list price
- 06
Salesforce Help
Flex Credits Billable Usage Types“Usage is determined by the number of standard actions executed by the agent in a voice conversation.”
Cited for: Agentforce Voice action
- 07
Salesforce Help
Considerations for MCP for Agentforce“Agent actions that reference MCP server actions (MCP tool actions) are billed at the same rate as other agent actions.”
Cited for: Agentforce calling external MCP tools
- 08
Salesforce Developers
API Request Limits and Allocations“The total number of API requests allowed is defined by the users’ licenses in the org.”
Cited for: Traditional API calls and Flex Credits; Daily API allocation; Extra API calls; API calls per license (Enterprise); API calls per license (Unlimited)
- 09
Salesforce
Salesforce Headless 360 Datasheet“Control agent identity and access with dedicated agent identity licenses, governing which agents can access the platform and what actions they are permitted to take.”
Cited for: Agent identity licenses
- 10
Salesforce Developers · 29 Apr 2026
Salesforce Hosted MCP Servers Are Now Generally Available“is now a production-ready capability for every Enterprise Edition org and above.”
Cited for: Salesforce Hosted MCP Servers
- 11
Salesforce Developers · 14 Jul 2026
Announcing the Headless 360 MCP Server Beta“Every Salesforce Hosted MCP transaction runs as the authenticated user, scoped through an external client app with the mcp_api scope.”
Cited for: Salesforce Hosted MCP Servers
- 12
Salesforce Developers
Data 360 MCP Server | Hosted MCP Servers Reference“MCP server calls count as calls to the underlying Connect API endpoints for limits and Flex Credit usage.”
Cited for: Data 360 MCP Server
- 13
Salesforce · 19 Aug 2026
Salesforce Turns Enterprise Applications into Enterprise Capabilities“Data 360 MCP Server: Generally available now”
Cited for: Data 360 MCP Server
- 14
Salesforce Developers
Get Started | Hosted MCP Servers“Salesforce Hosted MCP Servers are intended only for customers with Flex Credits and you may be billed for server usage.”
Cited for: Hosted MCP billing
- 15
Salesforce Developers
Agent API Considerations“Agent API usage impacts credit consumption as described in the following Salesforce help topic: Generative AI Usage and Billing.”
Cited for: Agent API
- 16
Salesforce Help
Agentforce and Generative AI Usage and Billing“The unit of consumption for this type is based on the number of actions triggered.”
Cited for: Agent API
- 17
Salesforce Developers
Estimate Flex Credits Usage (Agentforce Vibes Developer Guide)“Sandbox usage draws from the associated production org’s Flex entitlement. There’s no separate sandbox pool”
Cited for: Agentforce action in a sandbox
- 18
Salesforce · 3 Sep 2026
New Salesforce Editions Bundle Everything Businesses Need for Agentic Transformation“In the future, Max editions will also include an allocation for Headless 360 capacity, bringing Salesforce’s platform to every agent, app, and experience.”
Cited for: Headless 360 capacity in Max
- 19
Salesforce · 15 May 2025
Salesforce Introduces New Flexible Agentforce Pricing to Accelerate the Digital Labor Revolution“$500 USD per 100,000 Credits”
Cited for: Flex Credits list price; Flex Credit unit price at list
- 20
Salesforce Help
Flex Credits Billable Usage Types for Data 360“The count of records processed depends on the structure of a query as well as other related factors such as the total number of records in the objects being queried.”
Cited for: Data 360 Queries